Reputation Management: Reviews & Replies
Overview
Reputation brings all your customer reviews into one dashboard - monitor new reviews across platforms, reply from one place, and let AI draft responses so you never leave a review unanswered.
Where to find it
From the sidebar, open Reputation > Overview (and Reviews).
How it works
- Connect your review profiles (for example Google and Facebook).
- See every incoming review in one feed with its rating and source.
- Reply directly, or use AI Replies to draft an on-brand response.
- Request new reviews from happy customers to build your rating.
What you get
- A unified review feed across connected platforms.
- AI-drafted replies you can edit and send.
- Review requests to grow your rating over time.
- An overview dashboard of rating trends and volume.
Tips
- Reply to every review - fast responses build trust with future customers.
- Turn on AI Replies to draft responses instantly, then personalize before sending.