Phone System: Numbers, Calls and SMS

What the Phone System does

The Phone System lets you buy a phone number and send SMS, take calls and manage voicemail without leaving SmartlyQ. Replies land against the contact in your CRM, so every conversation stays in one place.

Where to find it

Open Settings and choose Phone System. The Phone Numbers tab is where you buy and manage numbers; the other tabs cover Caller IDs, Calls, Reports and trust and registration.

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Buy your first number

Click Add Number. Pick a country, choose Local or another type, optionally set an area code, and tick whether the number must support SMS, MMS or Voice. Then press Search to see what is available and buy one into your workspace. The monthly rental is charged to your wallet.

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Good to know

  • Numbers can send and receive SMS, and handle calls with voicemail.
  • Some countries and message types need sender registration first - the Trust Center and A2P Campaigns tabs walk you through it.
  • Incoming texts and calls attach to the matching contact automatically.