Overview
Once your chatbot is ready, embed it on any website with a simple code snippet. Then track its performance with built-in analytics.
Embedding Your Chatbot
- Open your chatbot in the editor
- Make sure the bot is enabled (toggle the status to active)
- Go to the Embed section
- Copy the embed code (a JavaScript snippet)
- Paste it into your website's HTML, just before the closing
</body> tag
- The chat widget appears on your site immediately
Embed Options
- Full widget - floating chat bubble that expands into a conversation window
- Inline embed - embed the chat interface directly into a page section
- Custom triggers - open the chat widget from a button click or specific user action
Chatbot Analytics
Track your chatbot's performance from the Analytics dashboard:
- Total conversations - how many chats the bot handles
- Resolution rate - percentage of conversations resolved without human intervention
- Escalation rate - percentage transferred to live agents
- Average conversation length - how many messages per conversation
- Popular topics - most frequently asked questions
- User satisfaction - feedback ratings from visitors (if enabled)
How to Access
Navigate to Automate > Analytics from the sidebar.
Key Metrics to Watch
- High escalation rate? - Add more training data for common questions
- Short conversations? - The bot might be giving incomplete answers
- Negative feedback? - Review those specific conversations to identify issues
Tip: Monitor analytics weekly during the first month after deployment. Use the insights to continuously improve your bot's knowledge and responses.