Creating an AI Chatbot
Overview
AI Chatbots put a smart assistant on your website or channels to answer questions, capture leads, and help customers around the clock - trained on your business and styled to match your brand.
Where to find it
From the sidebar, open Agents Studio > Create (Chatbots).
How to create one
- Open the chatbot builder and configure the basics - name, welcome/bubble message, and appearance.
- Train it on your business (add your knowledge, FAQs, or website) so it answers accurately.
- Deploy it - embed it on your site or connect it to your channels, and hand off to a live agent when needed.
Tips
- Seed it with your real FAQs so it answers common questions correctly from day one.
- Match the colours and message to your brand for a seamless experience.
- Review chat history to spot gaps and keep improving its answers.