Overview
SmartlyQ's AI Chatbot builder lets you create intelligent, conversational chatbots that can answer questions, assist customers, and automate support - all without writing code.
Key Capabilities
- No-code builder - create chatbots through a visual interface
- AI-powered conversations - bots understand natural language and provide contextual responses
- Knowledge training - train your bot on your own content, FAQs, and documentation
- Website embedding - add the chatbot to any website with a simple embed code
- Live agent handoff - seamlessly transfer conversations to human agents when needed
- Multi-bot support - create different bots for different purposes or websites
- Templates - start from pre-built chatbot templates
How to Access
Navigate to Automate > Chatbot from the sidebar.
Creating a Chatbot
- Click Create Chatbot (or start from a template)
- Name your bot and set its personality/instructions
- Train your bot - add knowledge sources (more on this in the Training article)
- Customise appearance - set colours, avatar, and welcome message
- Test - chat with your bot in the preview to verify responses
- Deploy - get the embed code and add it to your website
Bot Configuration
- Name & avatar - give your bot a personality
- Welcome message - the first message visitors see
- Instructions - tell the bot how to behave (tone, topics to cover, topics to avoid)
- Fallback behaviour - what happens when the bot can't answer a question
Tip: Start simple. Create a bot trained on your FAQ page, test it thoroughly, then gradually expand its knowledge base.